Full Control Networks are launching new troubleshooting packages to help you solve issues faster.. and save some money in the process!
So, why do you need them?
When the phone rings and your network gets blamed (again) there are generally two scenarios you’ll be faced with.
- Sometimes things are just broken. Wired or wireless, you roll your sleeves up and get stuck in, troubleshooting each element in turn to establish what’s wrong. You need a tool that can quickly test from the user to the service. Connecting in on any media (copper/ fibre/wifi) and into each switch/router along the way, using apps to help resolve and store results of what was found.
- Other times things are more transient, subjective or perhaps intermittent. You need a tool that can be left behind to gather facts and monitor for reoccurrence.
What you want in your bag are tools to efficiently investigate the issue, no matter what you find when you get there. That’s why Full Control Networks have put together three Network Troubleshooting Kits, comprised of the two tools we find the most useful in our services work:
Along with training and support to ensure your team get the most from them.
Scenario 1 : Fast check of all the basics
When troubleshooting any issue, the first thing you’re likely to want to do is run through the network connection and configuration of the port the device is connected to. This is where the NetAlly Etherscope can collect loads of great information, quickly.
- Is the port live? In the right VLAN? Seeing PoE at the right power? Getting DNS and DHCP info in good time? All of these can be caused by simple misconfigurations on the device, or users plugging things into the wrong ports!
- What if they’re using wireless? No problem, the NetAlly Etherscope can also carry out active and passive surveys check the health and speed of the wireless network, as well as run the tests for connectivity over the wifi.
- Audit the local network. Check the network (VLAN) is as it should be and you can see all the right network services (DNS, DHCP, Default Gateway), including network topology mapping.
- Verify performance up to 10Gig Ethernet and wireless speeds for 4x4 ac (2.5Gig) including the new Multi-Gig speeds of 2.5G and 5.0G.
- Can I connect to the server or web page from this point? There are a series of tests to check the path to the server or the response time to the web page in question.
Scenario 2 : What if the problem is coming and going?
We’ve all been there.. you turn up and the problem’s gone away! Do you have time to waste chasing ghosts? But if you turn your back and the complaints resurface, you'll have no useful data. This is where the Allegro Network Multimeter comes in handy.
- Install it and leave. It takes less than 1 minute to set up the probe and start a historical record of what’s going on. If there’s nothing of immediate significance, you can safely return to your desk knowing that the issues (when they appear) will be recorded for you to review.
- Top level tables and charts allow you to see the lumps and bumps in the network profile and pick out key events. Such as mis-timed backups or massive file downloads from an adjacent user, which are hogging all the bandwidth causing the rest to run slow.
- All the detail you need is in the packets. If it’s a really tricky issue, then sometimes only a packet capture will do. Behind the tables and charts is a packet buffer keeping the raw data if you need it, which can be copied straight to your PC.
Choose from three different kits, depending on your network speed and size
The smallest probe alongside the handheld tester - Designed to support small offices and individual server/user issues
Includes an Allegro 200 and a NetAlly EtherScope nXG with 1 Year Support on both - priced at £9,795
Includes additional accessories to cover your copper and fibre needs - Plus more storage capability to troubleshoot larger offices and busier servers environments
Includes an Allegro 500 and a NetAlly EtherScope nXG Professional KIT with 1 Year Support on both - priced at £12,575
With the 10Gig capable probe and Multi-Gig speeds covered - This kit covering fibre and copper, from 1Gig to 10Gig, for looking at more data quickly and efficiently
Includes an Allegro 1200 and a NetAlly EtherScope nXG Professional KIT with 1 Year Support on both - priced at £22,065
And there's options:
Training is available – Full Control Networks have courses available to ensure you can use the right tool at the right time to speed up the troubleshooting process.
Non-Wireless versions available – If you don’t have wireless, we can swop out the Etherscope nXG for a LinkRunner 10G for a cheaper wired (copper and fibre) Troubleshooting kit.